Terms and Conditions

Order Confirmation:

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Stock and Delivery:

We deliver your order right away. We will normally send your order to you in 2 business days.
If your item is not in stock, we will contact you by email or telephone before deciding how to proceed. Where possible we will send your goods next day delivery but we cannot guarantee it.

Taxable items have 20% VAT (sales tax) added.

Security of your Details:

Any credit card and personal details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.

Claims:

All disputes regarding loss or damage must be notified in writing to our shop address (on 'contact us' page) within 24hours from receipt of goods otherwise we accept no responsibility.[/b]

Returns/Refunds:

Bikeactive would like you to be completely satisfied with your purchase and the service we have provided you. In the event of any item being unsuitable or wrong please read the following for advise on returning goods to ourselves.

Unwanted and exchange items:

Goods which prove unsuitable may be returned for a refund or exchange if the are returned to Bikeactive within 14 days from receipt subject to the following conditions:-

1.Goods are returned carriage paid
2.Goods are returned unused (not fitted) and in perfect condition in its original packaging where appropriate.
3.Goods returned after 14 days may be subject to a restocking charge of 10%. This does not affect your statutory rights.
4.Bikeactive cannot accept the return of custom built/specially ordered products such a bicycles, framesets and wheels (including disc and wheel kits) as these products are built to each customers individual requirements.
5.Please include a copy of your receipt and a full covering letter (or our returns form) with all returns and for your protection, please keep your proof of posting.
6.Postage costs, as most of the items we sell include the postage charge within the price we reserve the right to deduct the cost of posting the item to you from any refund due. If we need to send out an exchange item there may be a further charge for re delivery.

Wrongly supplied or damaged goods:

If in the unfortunate event of goods being wrongly supplied or arriving damaged please contact us for the best means of rectifying the problem. We will endeavour to rectify the problem as soon as feasibly possible.
If you need to return an item due to the fault of Bikeactive we will of course cover your postage costs to the value of 1st class delivery for small items or Royal Mail standard parcel service for larger items, both these services are available at any Post Office and should arrive back to ourselves within a day or two. Please note we are only able to refund postage for the services described, please do not use the Royal Mail special delivery service or a premium courier as we are not able to refund these costs. If you do use a premium service it is at your cost.

Warranty returns:

If you have an item that you need to return to Bikeactive due to a fault within its warranty period please contact us first as we may be able to offer advise over the telephone. If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.
Please note some items may need to be returned to the UK manufacturer/distributor for inspection/repair. Goods must be returned in a clean condition, postage paid. We are sorry but we are unable to refund postage costs.

Cancellation of 'Speciality Goods':

Speciality Goods are products with a value of over £1000, require a 'Pre-order' deposit that will secure and reserve (hold and take product out marketplace or to custom spec). A full refund of deposit will be given if notice is received in writing within 14 days of purchase. A 10% restocking fee will apply after 14 days and will be deducted from the deposit. This is to cover our credit card, re-stocking and initial charges.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you need to reach us, please use the Contact us link on the store page.

Privacy Policy:

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.


And Finally:

We operate as a professional, customer focused business and make every effort to ensure a positive experience is had with our customers. We know that you have a choice where to buy your great product, and appreciate that you choose us.